Return & Refund Policy Definitions

• Company (We/Us/Our): FSA Trading LLC, responsible for your information under this policy.
• Customer (You): A person or entity registered with FSA Trading to use the services.
• Device: Any internet-connected device used to access FSA Trading.
• Service: The services provided by FSA Trading as described on the platform.
• Website: FSA Trading website accessible at fsatrading.com

Return Policy

• Products Accepted for Return:
  
  • Incorrectly delivered items (unopened, original packaging)
  • Damaged or flawed items compared to the website listing
• Change of Mind Returns:
  
  • Within 10 days of receiving the product
  • Undamaged, untampered with, and in original packaging
  • Subject to a deduction of 0-20% of the item price + shipping fees (up to AED 150)
• Opened & Non-Defective Returns:
  
  • Subject to a 20% deduction of the item price + shipping fees (up to AED 150)

Refund Policy

• Refunds for Online Payments: Issued via the original payment method upon confirmation.
• Refunds for Cash on Delivery: Issued via bank transfer.
• Processing Time: Refunds may take 14 days to process.

Please Note:

• Customers are responsible for return shipping costs, even for initially free shipping.
• FSA Trading is not liable for damages during return transit.

Your Consent

By using the website, registering, or making a purchase, you agree to this Return & Refund Policy.

Changes to the Policy

FSA Trading may update this policy. Continued use of the service signifies your agreement to the updated policy.

Additional Information:

• Customers are responsible for personal data and device information. Backups and disabling security features are recommended before servicing a device.

Contact Us

If you have any issues with a product or service, please contact us for assistance.