Customer Satisfaction
At FSA Trading, we want you to be completely satisfied with your purchase.
This Return & Refund Policy outlines the conditions and procedures for returning products
and requesting refunds. Please read this policy carefully before making a purchase.
Definitions
- Company (We/Us/Our): FSA Trading LLC, responsible for your information under this policy
- Customer (You): A person or entity registered with FSA Trading to use the services
- Device: Any internet-connected device used to access FSA Trading
- Service: The services provided by FSA Trading as described on the platform
- Website: FSA Trading website accessible at fsatrading.com
Important Reminder
Please Note: All devices sold by FSA Trading are used/renewed products.
They are professionally tested and supplied in excellent working and cosmetic condition.
Minor signs of previous use may be present.
Return Policy
Products Accepted for Return
- Incorrectly Delivered Items: Products that do not match your order (must be unopened and in original packaging)
- Damaged or Flawed Items: Products that are damaged or have defects not listed in the website description
Change of Mind Returns
If you change your mind about a purchase, you may return the product under the following conditions:
- Return initiated within 10 days of receiving the product
- Product must be undamaged, untampered with, and in original packaging
- Subject to a deduction of 0-20% of the item price
- Customer responsible for return shipping fees (up to AED 150)
Opened & Non-Defective Returns
For products that have been opened but are not defective:
- Subject to a 20% deduction of the item price
- Return shipping fees apply (up to AED 150)
- Product must still be in resellable condition
Refund Policy
Refund Methods
- Online Payments: Refunds issued via the original payment method upon confirmation
- Cash on Delivery: Refunds issued via bank transfer to your provided account details
Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection
of your refund. If approved, refunds may take up to 14 days to process and
appear in your account, depending on your payment provider.
Important Information
- Return Shipping Costs: Customers are responsible for return shipping costs, even if the original shipping was free
- Transit Damage: FSA Trading is not liable for damages that occur during return transit. We recommend using insured shipping services
- Inspection: All returned items will be inspected upon receipt. Refunds may be adjusted based on the condition of the returned product
- Non-Returnable Items: Items damaged due to misuse, neglect, or unauthorized modifications are not eligible for return
Additional Information
Customer Responsibility: Customers are responsible for backing up personal data
and device information before returning any device. We recommend disabling security features
(such as Find My iPhone, Google Account locks, etc.) and performing a factory reset before
shipping the device back to us.
FSA Trading is not responsible for any personal data left on returned devices.
How to Initiate a Return
To start the return process:
- Contact our customer service team within the eligible return period
- Provide your order number and reason for return
- Await return authorization and instructions
- Pack the item securely in its original packaging
- Ship the item to the address provided by our team
- Keep your tracking number for reference
Your Consent
By using the FSA Trading website, registering an account, or making a purchase, you acknowledge
that you have read, understood, and agreed to this Return & Refund Policy.
Changes to This Policy
FSA Trading reserves the right to update or modify this Return & Refund Policy at any time
without prior notice. The "Last Updated" date at the top of this page indicates when the
policy was last revised. Continued use of our services after changes constitutes your
acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or issues with a product or service, please contact
our customer support team. We're here to help!
FSA Trading
Deira, Dubai
United Arab Emirates
Email: fsatrading786@gmail.com
Mobile: +971 56 108 6102
