{"id":409,"date":"2024-06-12T06:26:02","date_gmt":"2024-06-12T06:26:02","guid":{"rendered":"https:\/\/antiquewhite-shark-335365.hostingersite.com\/?page_id=409"},"modified":"2026-03-11T10:27:21","modified_gmt":"2026-03-11T10:27:21","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/fsatrading.com\/ar\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"409\" class=\"elementor elementor-409\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d49f2b0 e-flex e-con-boxed e-con e-parent\" data-id=\"d49f2b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d0a37 elementor-widget elementor-widget-html\" data-id=\"64d0a37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"en\">\r\n<head>\r\n<meta charset=\"UTF-8\">\r\n<title>Return & Refund Policy | FSA Trading<\/title>\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\r\n\r\n<!-- Google Font: Inter -->\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700;800&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n:root {\r\n  --brand: #0a2540;\r\n  --accent: #ff7a18;\r\n  --light: #f5f7fa;\r\n}\r\n\r\nbody {\r\n  margin: 0;\r\n  font-family: 'Inter', system-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Arial, sans-serif;\r\n  background: var(--light);\r\n  color: #333;\r\n  line-height: 1.7;\r\n  font-size: 16px;\r\n}\r\n\r\n\/* HEADINGS *\/\r\nh1, h2, h3 {\r\n  font-weight: 600;\r\n  letter-spacing: -0.3px;\r\n  margin-top: 0;\r\n}\r\n\r\n\/* HERO *\/\r\n.hero {\r\n  background: linear-gradient(135deg, var(--brand), #133b6f);\r\n  color: #fff;\r\n  padding: 60px 20px;\r\n  text-align: center;\r\n}\r\n\r\n.hero h1 {\r\n  font-size: 40px;\r\n  font-weight: 700;\r\n}\r\n\r\n.hero p {\r\n  margin-top: 10px;\r\n  opacity: 0.9;\r\n}\r\n\r\n\/* LAYOUT *\/\r\n.container {\r\n  max-width: 1100px;\r\n  margin: auto;\r\n  padding: 40px 20px;\r\n}\r\n\r\n.card {\r\n  background: #fff;\r\n  border-radius: 12px;\r\n  padding: 30px;\r\n  margin-bottom: 30px;\r\n  box-shadow: 0 10px 25px rgba(0,0,0,0.05);\r\n}\r\n\r\n.card h2 {\r\n  color: var(--brand);\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.badge {\r\n  display: inline-block;\r\n  background: var(--accent);\r\n  color: #fff;\r\n  padding: 6px 12px;\r\n  border-radius: 30px;\r\n  font-size: 13px;\r\n  font-weight: 600;\r\n  margin-bottom: 15px;\r\n}\r\n\r\nul {\r\n  padding-left: 20px;\r\n}\r\n\r\nli {\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.notice {\r\n  background: #fff6e5;\r\n  border-left: 5px solid var(--accent);\r\n  padding: 20px;\r\n  border-radius: 8px;\r\n}\r\n\r\n.footer-note {\r\n  text-align: center;\r\n  font-size: 14px;\r\n  color: #666;\r\n  margin-top: 40px;\r\n}\r\n\r\n.highlight {\r\n  background: #e8f5e9;\r\n  border-left: 5px solid #4caf50;\r\n  padding: 20px;\r\n  border-radius: 8px;\r\n  margin-top: 20px;\r\n}\r\n\r\n\/* \u2705 MOBILE FIX FOR HEADINGS *\/\r\n@media (max-width: 768px) {\r\n  .hero {\r\n    padding: 40px 15px;\r\n  }\r\n\r\n  .hero h1 {\r\n    font-size: 26px;   \/* FIXED: no abnormal big text *\/\r\n    line-height: 1.3;\r\n  }\r\n\r\n  h2 {\r\n    font-size: 22px;\r\n  }\r\n\r\n  .card {\r\n    padding: 22px;\r\n  }\r\n}\r\n<\/style>\r\n<\/head>\r\n\r\n<body>\r\n\r\n<!-- HERO -->\r\n<section class=\"hero\">\r\n  <h1>Return & Refund Policy<\/h1>\r\n  <p>FSA Trading \u2022 Last Updated: February 2026<\/p>\r\n<\/section>\r\n\r\n<div class=\"container\">\r\n\r\n  <div class=\"card\">\r\n    <span class=\"badge\">Customer Satisfaction<\/span>\r\n    <p>\r\n      At <strong>FSA Trading<\/strong>, we want you to be completely satisfied with your purchase.\r\n      This Return & Refund Policy outlines the conditions and procedures for returning products\r\n      and requesting refunds. Please read this policy carefully before making a purchase.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"card\">\r\n    <h2>Definitions<\/h2>\r\n    <ul>\r\n      <li><strong>Company (We\/Us\/Our):<\/strong> FSA Trading LLC, responsible for your information under this policy<\/li>\r\n      <li><strong>Customer (You):<\/strong> A person or entity registered with FSA Trading to use the services<\/li>\r\n      <li><strong>Device:<\/strong> Any internet-connected device used to access FSA Trading<\/li>\r\n      <li><strong>Service:<\/strong> The services provided by FSA Trading as described on the platform<\/li>\r\n      <li><strong>Website:<\/strong> FSA Trading website accessible at fsatrading.com<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"card notice\">\r\n    <h2>Important Reminder<\/h2>\r\n    <p>\r\n      <strong>Please Note:<\/strong> All devices sold by FSA Trading are <strong>used\/renewed products<\/strong>.\r\n      They are professionally tested and supplied in excellent working and cosmetic condition.\r\n      Minor signs of previous use may be present.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"card\">\r\n    <h2>Return Policy<\/h2>\r\n    \r\n    <h3>Products Accepted for Return<\/h3>\r\n    <ul>\r\n      <li><strong>Incorrectly Delivered Items:<\/strong> Products that do not match your order (must be unopened and in original packaging)<\/li>\r\n      <li><strong>Damaged or Flawed Items:<\/strong> Products that are damaged or have defects not listed in the website description<\/li>\r\n    <\/ul>\r\n\r\n    <h3>Change of Mind Returns<\/h3>\r\n    <p>\r\n      If you change your mind about a purchase, you may return the product under the following conditions:\r\n    <\/p>\r\n    <ul>\r\n      <li>Return initiated <strong>within 10 days<\/strong> of receiving the product<\/li>\r\n      <li>Product must be undamaged, untampered with, and in original packaging<\/li>\r\n      <li>Subject to a deduction of <strong>0-20%<\/strong> of the item price<\/li>\r\n      <li>Customer responsible for return shipping fees (up to <strong>AED 150<\/strong>)<\/li>\r\n    <\/ul>\r\n\r\n    <h3>Opened & Non-Defective Returns<\/h3>\r\n    <p>\r\n      For products that have been opened but are not defective:\r\n    <\/p>\r\n    <ul>\r\n      <li>Subject to a <strong>20% deduction<\/strong> of the item price<\/li>\r\n      <li>Return shipping fees apply (up to <strong>AED 150<\/strong>)<\/li>\r\n      <li>Product must still be in resellable condition<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"card\">\r\n    <h2>Refund Policy<\/h2>\r\n    \r\n    <h3>Refund Methods<\/h3>\r\n    <ul>\r\n      <li><strong>Online Payments:<\/strong> Refunds issued via the original payment method upon confirmation<\/li>\r\n      <li><strong>Cash on Delivery:<\/strong> Refunds issued via bank transfer to your provided account details<\/li>\r\n    <\/ul>\r\n\r\n    <h3>Processing Time<\/h3>\r\n    <p>\r\n      Once your return is received and inspected, we will notify you of the approval or rejection\r\n      of your refund. If approved, refunds may take up to <strong>14 days<\/strong> to process and\r\n      appear in your account, depending on your payment provider.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"card highlight\">\r\n    <h2>Important Information<\/h2>\r\n    <ul>\r\n      <li><strong>Return Shipping Costs:<\/strong> Customers are responsible for return shipping costs, even if the original shipping was free<\/li>\r\n      <li><strong>Transit Damage:<\/strong> FSA Trading is not liable for damages that occur during return transit. We recommend using insured shipping services<\/li>\r\n      <li><strong>Inspection:<\/strong> All returned items will be inspected upon receipt. Refunds may be adjusted based on the condition of the returned product<\/li>\r\n      <li><strong>Non-Returnable Items:<\/strong> Items damaged due to misuse, neglect, or unauthorized modifications are not eligible for return<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"card\">\r\n    <h2>Additional Information<\/h2>\r\n    <p>\r\n      <strong>Customer Responsibility:<\/strong> Customers are responsible for backing up personal data\r\n      and device information before returning any device. We recommend disabling security features\r\n      (such as Find My iPhone, Google Account locks, etc.) and performing a factory reset before\r\n      shipping the device back to us.\r\n    <\/p>\r\n    <p>\r\n      FSA Trading is not responsible for any personal data left on returned devices.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"card\">\r\n    <h2>How to Initiate a Return<\/h2>\r\n    <p>\r\n      To start the return process:\r\n    <\/p>\r\n    <ul>\r\n      <li>Contact our customer service team within the eligible return period<\/li>\r\n      <li>Provide your order number and reason for return<\/li>\r\n      <li>Await return authorization and instructions<\/li>\r\n      <li>Pack the item securely in its original packaging<\/li>\r\n      <li>Ship the item to the address provided by our team<\/li>\r\n      <li>Keep your tracking number for reference<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"card\">\r\n    <h2>Your Consent<\/h2>\r\n    <p>\r\n      By using the FSA Trading website, registering an account, or making a purchase, you acknowledge\r\n      that you have read, understood, and agreed to this Return & Refund Policy.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"card\">\r\n    <h2>Changes to This Policy<\/h2>\r\n    <p>\r\n      FSA Trading reserves the right to update or modify this Return & Refund Policy at any time\r\n      without prior notice. The \"Last Updated\" date at the top of this page indicates when the\r\n      policy was last revised. Continued use of our services after changes constitutes your\r\n      acceptance of the updated policy.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"card\">\r\n    <h2>Contact Us<\/h2>\r\n    <p>\r\n      If you have any questions, concerns, or issues with a product or service, please contact\r\n      our customer support team. We're here to help!\r\n    <\/p>\r\n    <p>\r\n      <strong>FSA Trading<\/strong><br>\r\n      Al Thwaif Building, Shop No. 6 (3B),\r\nFirij Al Murar, Deira,\r\nDubai, United Arab Emirates.<br>\r\n      United Arab Emirates<br>\r\n      <br>\r\n      Email: <a href=\"mailto:fsatrading786@gmail.com\" style=\"color: var(--accent); text-decoration: none;\">fsatrading786@gmail.com<\/a><br>\r\n      Mobile: <a href=\"tel:+971561086102\" style=\"color: var(--accent); text-decoration: none;\">+971 56 108 6102<\/a>\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <p class=\"footer-note\">\r\n    \u00a9 2026 FSA Trading \u2022 Al Thwaif Building, Shop No. 6 (3B),Firij Al Murar, Deira,\r\nDubai, United Arab Emirates.\r\n  <\/p>\r\n\r\n<\/div>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &#038; Refund Policy | FSA Trading Return &#038; Refund Policy FSA Trading \u2022 Last Updated: February 2026 Customer Satisfaction At FSA Trading, we want you to be completely satisfied with your purchase. This Return &#038; Refund Policy outlines the conditions and procedures for returning products and requesting refunds. Please read this policy carefully before [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-409","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fsatrading.com\/ar\/wp-json\/wp\/v2\/pages\/409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fsatrading.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fsatrading.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fsatrading.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fsatrading.com\/ar\/wp-json\/wp\/v2\/comments?post=409"}],"version-history":[{"count":31,"href":"https:\/\/fsatrading.com\/ar\/wp-json\/wp\/v2\/pages\/409\/revisions"}],"predecessor-version":[{"id":14749,"href":"https:\/\/fsatrading.com\/ar\/wp-json\/wp\/v2\/pages\/409\/revisions\/14749"}],"wp:attachment":[{"href":"https:\/\/fsatrading.com\/ar\/wp-json\/wp\/v2\/media?parent=409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}